The Customer Effort Score frequently known as CES, is a valuable metric in customer experience. It evaluates how much difficulty customers invest when interacting with your company. A high CES points to that customers encounter minimal hurdles when resolving issues your team. Conversely, a low CES signals areas where the customer journey demands i… Read More

Want to fuel Gamification strategies user engagement and boost your audience's experience? Gamification is the secret sauce! By adding game-like elements into your strategy, you can motivate participation and build a more interactive environment. Here are 5 proven gamification strategies that will supercharge your results: {Points and Badges: Rewa… Read More